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At Value Buy House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

1. Information We Collect

We may collect your name, email address, phone number, billing details, and shipping address when you place an order or contact us.

2. Order Information

We collect information necessary to process and deliver your orders, including product details, delivery address, and contact information.

3. Cash on Delivery

Value Buy House offers Cash on Delivery (COD) as the payment option. Payment is collected at the time of delivery. We do not collect or store online card, bank, or digital wallet payment details.

4. How We Use Your Information

Your information is used to process orders, arrange delivery, provide customer support, communicate order updates, and improve our products and services.

5. Communication

We may contact you by phone, SMS, or email regarding your orders, delivery updates, customer service requests, or important website information.

6. Cookies

Our website may use cookies and similar technologies to remember preferences, improve website performance, understand visitor activity, and provide a better shopping experience.

7. Data Protection

We use reasonable security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

8. Information Sharing

We do not sell your personal information. We may share necessary information with trusted delivery, logistics, hosting, or service providers only when required to fulfill your order or operate our website.

9. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business requirements.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page. By continuing to use our website, you acknowledge the updated policy.

By accessing and using Value Buy House, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or placing an order.

1. General Terms

By using Value Buy House, you agree to follow these Terms and Conditions. We reserve the right to update or modify these terms whenever necessary.

2. Eligibility

You must be at least 18 years old to place an order or use our services. By using this website, you confirm that the information provided by you is accurate and complete.

3. Products and Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate. However, minor variations may occur.

4. Orders

When you place an order, you agree to provide accurate name, phone number, and delivery address details. We reserve the right to accept, reject, or cancel an order due to stock availability, incorrect information, or other valid reasons.

5. Pricing

Product prices displayed on the website may be changed or updated without prior notice. In case of an obvious pricing or listing error, we reserve the right to cancel the affected order.

6. Payment Method

Cash on Delivery (COD) is the available payment method at Value Buy House. Payment must be made to the delivery partner when your order is delivered. We do not accept or store online card, bank, or digital wallet payment details.

7. Shipping and Delivery

We will make reasonable efforts to deliver orders within the estimated delivery time. Delivery times may vary due to location, weather, logistics, holidays, or circumstances beyond our control.

8. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy. Eligible products must meet the applicable return conditions and must be returned within the specified return period.

9. Intellectual Property

All website content, including logos, text, graphics, images, designs, and software, belongs to Value Buy House or its respective owners. Unauthorized copying, reproduction, modification, or distribution is prohibited.

10. Limitation of Liability and Changes

Value Buy House will not be responsible for indirect or consequential losses arising from the use of our website or products, to the extent permitted by applicable law. We may update these Terms and Conditions from time to time, and the latest version will be displayed on our website.

Policy Period: 7–14 days from the date of delivery

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund according to the terms below.

1. Return Window

Eligible products can be returned within 7–14 days from the date of delivery. The applicable return period may vary depending on the product category.

2. Product Condition

Products must be unused, unwashed, undamaged, and returned in their original condition and packaging.

3. Tags and Accessories

All original tags, labels, accessories, manuals, and packaging must be included with the returned product wherever applicable.

4. Non-Returnable Products

Products marked as Final Sale or Non-Returnable cannot be returned. Gift cards, personalized products, and other specifically excluded items are also non-returnable.

5. Personal Care and Food Products

Opened personal care products and opened or consumed perishable food items are generally non-returnable due to hygiene and safety requirements.

6. Digital Products

SaaS subscriptions and other digital products are non-refundable once activated or used. Gift cards are also non-refundable after purchase.

7. How to Request a Return

Contact our support team through the available contact form or support channel with your order ID, product details, and reason for the return. Return instructions will be provided after your request is reviewed.

8. Return Inspection

After receiving the returned product, we will inspect its condition and verify that it meets our return requirements. Returns that do not meet the eligibility criteria may be rejected.

9. Refund for COD Orders

Cash on Delivery (COD) is our available payment method. For an approved refund on a COD order, the refund may be provided through bank transfer or store credit, after the returned product has been inspected and approved.

10. Refund Timeline

Approved refunds are generally processed within 5–7 business days after the returned product has been received and inspected. Shipping charges may be non-refundable unless the return is due to an error on our part.